Refund policy

Return & Refund Policy

At Lace Berry, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a straightforward return and refund process.

Returns

1. Eligibility for Returns:

   • Products must be returned within 30 days of delivery.
   • Items must be unused, in their original condition, and with all tags and packaging intact.
   • Sale or discounted items are not eligible for returns unless defective.

2. How to Return:

   • Email us at info@laceberry.com with your order number and reason for the return.
   • Our team will provide you with a return authorization and shipping instructions.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • We recommend using a trackable shipping service for safe delivery.

Refunds

1. Eligibility for Refunds:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7–10 business days to your original payment method.

2. Non-Refundable Items:

   • Gift cards.
   • Sale or discounted items.
   • Shipping fees (unless due to our error).

Exchanges

We do not offer direct exchanges. To replace an item, please return the original and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide clear photos of the item, packaging, and receipt. We will arrange a replacement or refund at no extra cost.

Contact Us

For any questions about returns or refunds, reach out to us at:
Email:  info@laceberry.com
Phone: +923126666476

We’re here to help! 💖